FAQ for Businesses
Everything you need to know about using CableKnit AI to automate your operations.
What is CableKnit AI?
CableKnit is an AI automation marketplace and runtime. Developers build automation plugins for your industry, and our runtime executes them on your behalf — no infrastructure for you to set up or maintain. Browse the marketplace, install a plugin, and it starts working immediately — triaging emails, routing invoices, generating reports, managing approvals, and more.
How do I get started?
Create an account, set up your company, and browse the marketplace. When you find a plugin that fits your needs, install it and configure a few settings (like email addresses or approval thresholds). The plugin handles the rest.
How much does it cost?
Each plugin has its own monthly price set by the developer, typically starting around $500/month. Compared to the cost of manual work or a full-time employee doing the same tasks, plugins are a fraction of the price and run 24/7. You can cancel anytime.
How do automations work?
Automations are workflows that run on your behalf. They can be triggered by incoming emails, scheduled events, or manual actions. Each automation uses AI to assess data, make decisions, and take actions — like categorizing a support ticket, routing it to the right team, and sending a confirmation email. You can monitor every run in real time from your dashboard.
What are decisions?
Decisions are human-in-the-loop checkpoints. When an automation encounters something that needs human judgment — a large invoice, an unusual request, a compliance flag — it pauses and puts the item in your Decision Queue. You review the context and approve, deny, or escalate. The automation then continues based on your choice. Decisions have configurable timeouts so nothing gets stuck.
What do humans do when the AI needs guidance?
Items that need human judgment land in your Decision Queue — accessible from the web dashboard, the Mac app, or the mobile app. Review the context, tap approve, deny, or escalate, and the automation picks up right where it left off. You can make decisions on the go from your phone and the workflow continues autonomously.
Do I need to connect my existing tools?
Many plugins work with connectors — pre-built integrations with services like Slack, Google Sheets, Salesforce, and more. When you install a plugin that uses a connector, you'll be prompted to authorize it with a simple OAuth flow. CableKnit manages the credentials securely. You can see all available integrations on the connectors page.
Is my data safe?
Your data stays within your company's tenant. Plugins run in isolated environments and can only access the connectors and data you explicitly authorize. All code execution happens in sandboxed enclaves. Plugin developers never see your data directly.
Can I invite my team?
Yes. Invite team members from your admin panel. You can assign roles and control who has access to decisions, automations, and configuration. Executive users get additional visibility into automation runs and approval queues.
Is this platform about firing humans from their jobs?
No. CableKnit is about automating bottlenecked processes so your business can deliver more with the same resources. Humans and their judgement are more important than ever.
How do I get help?
Contact us directly from your dashboard. We're a small team and respond quickly. If something isn't working with a plugin, we'll loop in the developer to get it resolved.